TQM- Total Quality Management

TQM-Total Quality Management

What is TQM

Total Quality Management is described as a management process and set of disciplines that are coordinated to ensure that the organization consistently meets and exceeds customer requirements. TQM contributed and understanding of the importance of quality. However, TQM results often have taken too long and not yielded large-scale results.

TQM engages all divisions, departments and levels of the organization. Top management organizes all of its strategy and operations around customer needs and develops a culture with high employee participation. TQM companies are focused on the systematic management of data in all processes and practices to eliminate waste and pursue continuous improvement.

Deming and others developed techniques for improving the quality of output and reducing the numbers of defects and errors. TQM gave attention of the need to look at quality factors in a process and to reinforce measurement.

It aims at the wide widespread involvement of employees and managers to improve the quality of output from processes.

The primary goal is to deliver the highest value for the customer at the lowest cost while achieving sustained profit and economic stability for the company. Top management must be committed to a vision and align it by training its employees toward a common mission. To do this, cross-functional teams are created or utilized and they work on improvements that respond to customer requirements. Long-term relationships with customers, suppliers and employees focus on quality beyond short-term profit.